Please allow at least two working days for your prescription request to be processed plus additional time if it is to be dispensed by a pharmacy
If you ordered your medication via Online Services, please check your request status there to make sure it has been processed before attending to collect.
All repeat prescriptions are reviewed regularly by the doctor. You may be asked to see your doctor or have tests done before your prescription can be issued.
We experience a large volume of requests for prescriptions every day. In order to safely and efficiently carry this out, Fireclay Health has produced a policy outlining our process for urgent prescriptions.
Medications other than the ones in this list will not be routinely issued on an urgent basis.
Community Pharmacy Prescribing
Make your local pharmacy your first port of call with minor ailments - most pharmacies can now directly prescribe certain medications, e.g.
- antibiotics for Urinary Tract Infections or bacterial sore throats (if required - antibiotics should not be over-prescribed due to antibiotic resistance increasing)
- treatments for skin conditions
- eye infection treatment for babies
Electronic Prescribing Service (EPS)
Fireclay Health and local pharmacies operate an electronic system for sending and receiving prescriptions. This means that we can send your prescription to a convenient chemist directly, saving you having to come down to the surgery.
To take advantage of this new service and collect medication directly from a convenient pharmacy, you should nominate a pharmacy. If you do not have a nominated pharmacy you can collect from any pharmacy by quoting your NHS number and/or Prescription Token ID.
Please note: a few medications, such as controlled drugs, cannot be sent electronically. If you are asking for a number of medicines and one or more cannot be sent electronically, you or your pharmacy will need to collect a paper script from us for all items.
Charges apply for prescriptions in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
Currently the charge is £9.15 per item (applies 1/4/20 - 31/3/21)
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a Prepayment Certificate (PPC).
However in England, around 90% of prescription items are dispensed free including to people:
- on specific benefits or through the NHS Low Income Scheme
- who are age exempt
- with certain medical conditions
There is further information about prescription exemptions and fees on the NHS website.
When you are discharged from hospital you should normally receive 7 days’ supply of medication.
Hospital requests for change of medication will be checked by the practice Medicines Management team and your record updated. You will need to order medication in the usual way before your hospital supply runs out.