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Practice Management

Practice Managers - Susan Fowler & Kathryn Thompson

Susan Fowler takes overall responsibility for Human Resources, the Patient Participation Group and the Nursing Team.  Sue is predominately based at our St George site having started working there in April 2005. 

Kathryn Thompson takes overall management responsibility for finance, the Reception and Medicines Management team and patient service. Kathryn is predominately based at our Lodgeside surgery. 

Eleanor Bird - Data Manager

Eleanor started work at St George Health Centre in November 2010 and works part-time.  She supports the IT and Data functions of the practice.

Alex Boyd - Operations Manager

Alex started work at St George Health Centre in November 2005.  After progressing through a variety of roles, she now works part-time as Operations Manager, managing the practice administration function and ensuring processes work effectively.

Administration

Medical Admin Support staff have duties including scanning and filing electronic documents to the patient record.  Medical Administrators summarise and code clinical information into the patient record.  As well as continuously updating clinical information from sources such as hospitals and other professionals, the admin team run a system of recalls to invite patients to attend for health checks, such as Annual Long Term Conditions reviews.

The practice Medical Secretarial team are responsible for preparing and sending all referrals, processing correspondence, reports and other documents.  They also receive and process all correspondence from Insurance Companies, Solicitors and organise HGV medicals.

Reception

The reception service is provided by a large team of mostly part-time receptionists who man the front desk and switchboard at each site during practice opening hours.  A receptionist's job is multi-skilled and varied and entails far more than simply booking appointments and answering phones.  They aim to ensure that all patients' and visitors' needs are met.

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