Appointments may be booked either in person, by telephone or online (currently unavailable due to Covid-19, see belowand are available at either of our sites for all patients (see changes for Covid-19 below).  You can also now eConsult with us at any time if you are registered with us - this can be for yourself or your child.  Please be aware that you may receive a phone call from a GP after submitting an eConsult - please ensure you are available to accept a call which could be at any time 8am-6.30pm before the end of the next working day.

eConsult

***If you are attending the practice for an appointment, please wear a face covering ***

Fireclay Health, as part of its ‘Covid Secure’ assessment, requires all patients to wear face coverings when attending the surgery, as it may be difficult to maintain effective social distancing separation within the surgery and pharmacy premises.  Face coverings can be home made, a scarf or other improvised covering.

In order to protect other patients and staff at the surgery, we are asking that all patients and visitors to the surgery wear a face covering. If you attend the surgery for a non-urgent problem, you may not be able to be seen at the time of your appointment unless you are wearing an appropriate face covering. If your problem is considered urgent and you do not have your own face covering, you may be required to wear a cloth face covering supplied by the surgery before being seen.

We ask for the patient and only one essential carer or family member to attend the surgery wherever possible.  If the carer or the single family member accompanies the patient into the surgery or the pharmacy premises, then we ask that both of you wear face coverings.

The exception to this would be if wearing a face covering might cause significant distress to the patient, or if they are a child under the age of 8 years.

For more information on face masks see the Keep Safe website - this includes mask exemption cards you can print yourself if required and a link to How to make a cloth mask. You can also read UK guidance on the evidence for wearing face masks.


Provision of patient care across practice sites

We are following NHS and Public Health Guidance in restricting patients coming into the surgery, managing problems where we can over the telephone or via video consultations. 

From 1st August 2020 we have resumed using both our Lodgeside surgery and St George Health Centre sites for routine care however if there is a change in the national alert level to 4 or 5, this will be reviewed and may change.

Thank you for your understanding, patience and kindness during this unprecedented period. It is very much appreciated by all of our team.


***All online booking of appointments has been temporarily suspended following public health advice regarding management of the spread of coronavirus - see gov.uk/coronavirus for further info***

To protect patients and staff and limit the potential spread of COVID -19 Coronavirus, Fireclay Health is offering same day GP appointments for both URGENT & ROUTINE GP appointments. We aim to manage as many problems as possible by phone.

An NHS 111 Covid-19 online symptom checker is available which will advise you on any action needed - please use this instead of calling 111 where possible as they are experiencing very high call volumes.

The practice will not provide a medical certificate for patients requiring self-isolation for coronavirus. By law, medical evidence is not required for the first 7 days of sickness. After 7 days, employers may use their discretion around the need for medical evidence if an employee is staying at home - Government guidance on coronavirus (COVID-19) is that employers use their discretion around the need for medical evidence for a period of absence where an employee is advised to stay at home either as they are unwell themselves, or live with someone who is, in accordance with the public health advices issued by the government.

Should your employer ask for documentation, you can now get an isolation note from NHS 111 online or you can download and complete this form this form (Word format) or in pdf format yourself and pass to them.


Appointment Booking Guide

GP appointments are in high demand - before booking a routine GP appointment, please read the guidelines below to help you judge what appointment, if any, is required:

  • Many conditions do not require a GP appointment - please see our Self Care pagesAsk at Your Pharmacy First
  • to get Medical Paperwork completed by a doctor, make an administrative request (1 page pdf - 2 copies of form)
  • Repeat Medication can usually be ordered without an appointment - see our Prescriptions section
  • to find out Test Results, please telephone after 2pm one week after test taken or 2 weeks later for X-ray results
  • Sickness Certificate (Fit Note) can be taken by telephone - see Fit Note Section
  • you can book a Telephone Consult for queries that you feel can be dealt with by telephone 

Online booking is currently available for GP appointments (including telephone appointments) and Flu vaccination (in season).  More appointment types will be brought online in future, including Smears (women only, must have received Cervical Screening invite).  Please do not book online appointments if you are unsure of your eligibility - call reception if you have any queries.


Appointment Information

GP appointments are 10 minutes long.  Routine GP appointments can be pre-booked up to 2 weeks in advance.  We encourage you to see the same doctor for on-going problems.  Before you book a GP appointment, please see our Appointment Booking Guide.

Nurse appointments vary in length according to appointment reason and can be booked up to 6 weeks in advance.

Urgent Appointments

All patients who wish to be seen urgently will usually be offered a telephone triage call from the Urgent Care Team.  By using a triage service we are able to ensure that clinically urgent problems are prioritised - urgent problems will be seen within 24 hours.  Urgent care appointments are provided at both sites, however depending on the level of demand at each site, patients may need to be flexible and attend either surgery.

To help the triage Doctor prioritise calls, please provide a brief reason for needing to see/speak to a Doctor.  If the Doctor assesses the problem as non-urgent, you may be offered telephone advice, medication or advised to book a routine appointment to assess the problem.

Booked Telephone Consultations

We are very aware that our patients lead busy lives.  We now offer booked telephone appointments with a doctor.  Many problems that don't require physical examination can be successfully dealt with over the telephone.

Home Visits

We encourage patients to attend the surgery where possible.  Transport to the practice can be booked with community minibus providers for both South Glos and Bristol residents (costs apply) 

Home visits are available if you are housebound or too ill to come to the surgery - please telephone before 10am.  Reception will ask for details to allow the doctors to assess the urgency.  A doctor may telephone to obtain more information and establish whether a home visit is required.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.  There are also better facilities for examining and treating patients at the Health Centre.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible, this reduces the wait for appointments for everyone.  All appointments can be cancelled online (if registered), whether booked online or not.

Appointment Reminders

We send SMS (text message) and email appointment reminders where possible - please ensure we have your correct mobile number and/or email details.  If you would like to opt out of text message reminders, please contact us.  Please do not rely solely on these electronic reminders as service delivery is not guaranteed.


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