***All online booking of appointments has been temporarily suspended following public health advice regarding management of the spread of coronavirus - see gov.uk/coronavirus for further info***

GP Appointments

  • Due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment. This is to limit face-face contact where possible and stop the spread of coronavirus.
  • Face-to-face appointments are available to ALL patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you.
  • GP telephone appointments are available to book up to 1 week in advance. We aim to manage as many problems as possible by phone. However, if a clinician feels that a face-to-face appointment is important and necessary, a face-to-face appointment will be arranged by the clinician at the time of the telephone consultation.

During COVID, appointments may be booked either in person or by telephoneTo avoid unnecessary contact, please use telephone in the first instance. 

GP telephone appointments are available up to 1 week in advance. Nurse appointments are available up to 3 weeks in advance.

You can also now eConsult with us at any time if you are registered with us - this can be for yourself or your child.  Please be aware that you may receive a phone call from a GP after submitting an eConsult - please ensure you are available to accept a call which could be at any time 8am-6.30pm before the end of the next working day.

eConsult

***If you are attending the practice for an appointment, please wear a face covering ***

Fireclay Health, as part of its ‘Covid Secure’ assessment, requires all patients to wear face coverings when attending the surgery, as it may be difficult to maintain effective social distancing separation within the surgery and pharmacy premises.  Face coverings can be home made, a scarf or other improvised covering.

In order to protect other patients and staff at the surgery, we are asking that all patients and visitors to the surgery wear a face covering. If you attend the surgery for a non-urgent problem, you may not be able to be seen at the time of your appointment unless you are wearing an appropriate face covering. If your problem is considered urgent and you do not have your own face covering, you may be required to wear a cloth face covering supplied by the surgery before being seen.

We ask for the patient and only one essential carer or family member to attend the surgery wherever possible.  If the carer or the single family member accompanies the patient into the surgery or the pharmacy premises, then we ask that both of you wear face coverings.

The exception to this would be if wearing a face covering might cause significant distress to the patient, or if they are a child under the age of 8 years.

For more information on face masks see the Keep Safe website - this includes mask exemption cards you can print yourself if required and a link to How to make a cloth mask. You can also read UK guidance on the evidence for wearing face masks.


Appointment Booking Guide

GP appointments are in high demand - before booking a routine GP appointment, please read the guidelines below to help you judge what appointment, if any, is required:

  • Many conditions do not require a GP appointment - please see our Self Care pagesAsk at Your Pharmacy First
  • to get Medical Paperwork completed by a doctor, make an administrative request (1 page pdf - 2 copies of form)
  • Repeat Medication can usually be ordered without an appointment - see our Prescriptions section
  • to find out Test Results, please telephone after 2pm one week after test taken or 2 weeks later for X-ray results
  • Sickness Certificate (Fit Note) can be taken by telephone - see Fit Note Section
  • you can book a Telephone Consult for queries that you feel can be dealt with by telephone 

Appointment Information

GP appointments are 10 minutes long.  Routine telephone GP appointments can be pre-booked up to 1 week in advance, all GP appointments are triaged in the first instance via a telephone consultation.  We encourage you to see the same doctor for on-going problems.  Before you book a GP appointment, please see our Appointment Booking Guide.

Nurse appointments vary in length according to appointment reason and can be booked up to 3 weeks in advance.

Urgent Appointments

All patients who wish to be seen urgently will usually be offered a telephone triage call from the Urgent Care Team.  By using a triage service we are able to ensure that clinically urgent problems are prioritised - urgent problems will be seen within 24 hours.  Urgent care appointments are provided at both sites, however depending on the level of demand at each site, patients may need to be flexible and attend either surgery.

To help the triage Doctor prioritise calls, please provide a brief reason for needing to see/speak to a Doctor.  If the Doctor assesses the problem as non-urgent, you may be offered telephone advice, medication or advised to book a routine appointment to assess the problem.

Booked GP Telephone Consultations

We offer booked telephone appointments with a doctor.  Many problems that don't require physical examination can be successfully dealt with over the telephone.

Home Visits

We encourage patients to attend the surgery where possible.  Transport to the practice can be booked with community minibus providers for both South Glos and Bristol residents (costs apply) 

Home visits are available if you are housebound or too ill to come to the surgery - please telephone before 10am.  Reception will ask for details to allow the doctors to assess the urgency.  A doctor may telephone to obtain more information and establish whether a home visit is required.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.  There are also better facilities for examining and treating patients at the Health Centre.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible, this reduces the wait for appointments for everyone.  All appointments can be cancelled online (if registered), whether booked online or not.

Appointment Reminders

We send SMS (text message) and email appointment reminders where possible - please ensure we have your correct mobile number and/or email details.  If you would like to opt out of text message reminders, please contact us.  Please do not rely solely on these electronic reminders as service delivery is not guaranteed.


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