Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
Appointments may be booked either in person, by telephone or online and are available at either of our sites for all patients.
GP appointments are in high demand - before booking a routine GP appointment, please read the guidelines below to help you judge what appointment, if any, is required:
GP appointments are 10 minutes long. Routine GP appointments can be pre-booked up to 2 weeks in advance. We encourage you to see the same doctor for on-going problems. Before you book a GP appointment, please see our Appointment Booking Guide.
Nurse appointments vary in length according to appointment reason and can be booked up to 6 weeks in advance.
All patients who wish to be seen urgently will usually be offered a telephone triage call from the Urgent Care Team. By using a triage service we are able to ensure that clinically urgent problems are prioritised - urgent problems will be seen within 24 hours. Urgent care appointments are provided at both sites, however depending on the level of demand at each site, patients may need to be flexible and attend either surgery.
To help the triage Doctor prioritise calls, please provide a brief reason for needing to see/speak to a Doctor. If the Doctor assesses the problem as non-urgent, you may be offered telephone advice, medication or advised to book a routine appointment to assess the problem.
We are very aware that our patients lead busy lives. We now offer booked telephone appointments with a doctor. Many problems that don't require physical examination can be successfully dealt with over the telephone.
We encourage patients to attend the surgery where possible however home visits are available if you are housebound or too ill to come to the surgery - please telephone before 10am. Reception will ask for details to allow the doctors to assess the urgency. A doctor may telephone to obtain more information and establish whether a home visit is required.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
If you cannot attend an appointment for any reason please inform us as soon as possible, this reduces the wait for appointments for everyone. All appointments can be cancelled online (if registered), whether booked online or not.
We send SMS (text message) and email appointment reminders where possible - please ensure we have your correct mobile number and/or email details. If you would like to opt out of text message reminders, please contact us. Please do not rely solely on these electronic reminders as service delivery is not guaranteed.
We are working together with other local practices to offer registered patients appointments in the early mornings (before 08.00), weekday evenings (after 18.30) and at the weekends (Saturday/Sunday).
Appointments will either take place at this practice or at a nearby GP practice.
This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Speak to a member of the practice team to find out more.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
We recommend an Annual Review if you have one or more of the Long Term Conditions listed below. Please contact us to book for review in the month of your birthday each year. You may need to see more than one clinician (GP and/or Nurses) however we will combine appointments where we can. We hope this will make it easy for you to remember and to get your health fully reviewed in a timely fashion.
NHS website information is available by clicking on the condition's name in the LTC column. You might also want to look at our Long Term Conditions page (under Your Health in the website footer)
High Blood Pressure FAQs 10 minute HCA appointment + Nurse review 1-2 weeks later
Home blood pressure monitoring is recommended - guidance available here (1 page pdf). Lifestyle guidance is available on the patient.info website.
An annual review is also advisable for Chronic Kidney Disease (CKD) - as this is often secondary to other long term conditions such as Diabetes this will usually be covered within a Nurse Annual Review. If you only require kidney monitoring you should book an annual Blood Test - the results will be reviewed by the GP to see if any follow-up action is needed.
We no longer advise you to routinely book interim checks, such as mid-year checks of HbA1c for diabetics or mid-year blood pressure checks. You will be advised at your annual review to book additional appointments if your condition needs further management.
Our receptionists will be able to advise you what Long Term Conditions you have been diagnosed with and what appointments you will require. If you are transitioning to this system from a non-birth month recall date, there may be a shorter or longer than usual gap from your last review to your birthday month so you may wish to delay or bring forward your first review accordingly - please contact reception for advice.
If you have an administrative request, e.g. you need a GP letter, a holiday cancellation form completed by a GP, information for Blue Badge or Army applications, please download and complete the below form and return to us together with any original paperwork relating to your request.
Medical Admin Request form (also available from Reception)
Requests will usually be actioned within 7-10 working days of receipt.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Please see our current Schedule of Fees (1 page pdf, last updated Jun19)
Payment can be made by cheque or cash at either site
Card payments can currently be taken at St George Health Centre only *
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