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Appointments may be booked either in person, by telephone or online and are available at either of our sites for all patients.

Appointment Booking Guide

GP appointments are in high demand - before booking a routine GP appointment, please read the guidelines below to help you judge what appointment, if any, is required:

  • Many conditions do not require a GP appointment - please see our Self Care pagesAsk at Your Pharmacy First
  • to get Medical Paperwork completed by a doctor, make an administrative request (1 page pdf - 2 copies of form)
  • Repeat Medication can usually be ordered without an appointment - see our Prescriptions section
  • to find out Test Results, please telephone after 2pm one week after test taken or 2 weeks later for X-ray results
  • Sickness Certificate (Fit Note) can be taken by telephone - see Fit Note Section
  • you can book a Telephone Consult for queries that you feel can be dealt with by telephone 

Appointment Information

GP appointments are 10 minutes long.  Routine GP appointments can be pre-booked up to 2 weeks in advance.  We encourage you to see the same doctor for on-going problems.  Before you book a GP appointment, please see our Appointment Booking Guide.

Nurse appointments vary in length according to appointment reason and can be booked up to 6 weeks in advance.

Urgent Appointments

All patients who wish to be seen urgently will usually be offered a telephone triage call from the Urgent Care Team.  By using a triage service we are able to ensure that clinically urgent problems are prioritised - urgent problems will be seen within 24 hours.  Urgent care appointments are provided at both sites, however depending on the level of demand at each site, patients may need to be flexible and attend either surgery.

To help the triage Doctor prioritise calls, please provide a brief reason for needing to see/speak to a Doctor.  If the Doctor assesses the problem as non-urgent, you may be offered telephone advice, medication or advised to book a routine appointment to assess the problem.

Booked Telephone Consultations

We are very aware that our patients lead busy lives.  We now offer booked telephone appointments with a doctor.  Many problems that don't require physical examination can be successfully dealt with over the telephone.

Home Visits

We encourage patients to attend the surgery where possible however home visits are available if you are housebound or too ill to come to the surgery - please telephone before 10am.  Reception will ask for details to allow the doctors to assess the urgency.  A doctor may telephone to obtain more information and establish whether a home visit is required.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.  There are also better facilities for examining and treating patients at the Health Centre.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible, this reduces the wait for appointments for everyone.  All appointments can be cancelled online (if registered), whether booked online or not.

Appointment Reminders

We send SMS (text message) and email appointment reminders where possible - please ensure we have your correct mobile number and/or email details.  If you would like to opt out of text message reminders, please contact us.


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